Petra Education Centre is a teaching and learning place for young children, teenagers and adults. The minimum age of young children is three years old for local students and five years for International students. All young children below the age of five are assessed for their ability to benefit from classroom instruction before being admitted to Petra.
At Petra, we believe in the emotional, academic and social development of the individual. In pursuance of our aims, visual, auditory and kinesthetic ways of learning are incorporated in our lessons, some of which are systematically designed while others are unconventionally innovative. Our main goal is to guide our students to attain achievement through self-perseverance and independence.
We try to cater to the needs of all our students. We have various programmes that are suitable for students of all ages and classes. We are constantly upgrading our course materials to keep up with new developments. We also entertain corporate companies for whom we design appropriate courses to suit the needs of their employees.
The most important feature of our Petra Philosophy is our penchant for excellence in all that we do. We are not satisfied with mediocre performance and are always looking for ways to improve our image and our service to our students.
PETRA EDUCATION CENTRE (PETRA) believes in lifelong education for all, regardless of age, race or religion. PETRA is committed to provide the latest and best methods of instruction in order to enhance the quality of education.
With Singapore becoming a hub for global education, it is pertinent that when you choose to study in Singapore, you are able to do so without fear or regret. At PETRA, we try and help you overcome some of the difficulties you may face in your pursuit for quality education. We have a free Counseling service for students. If you need to talk to someone, please approach the Student Welfare Officer.
Matters such as educational systems used, facilities, payment of course fees, refund policies and withdrawal are explained in the Student Handbook and in the standard CASE student contract. Please take note that in line with the guidelines for Case Trust for Education, PETRA has opted for the Student Tuition Fee Insurance policy with NTUC which is meant to protect the tuition fees that you pay to PETRA.
At PETRA EDUCATION CENTRE, you will receive the best possible education, within the time frame allocated, simply because PETRA is serious about maintaining a high standard of education. In addition, PETRA continually strives to provide a better standard of service for the benefit of all our students, both local and International.
We provide the following Service Guarantees for our Courses:
All courses shall commence on the scheduled date as stated in the course outline and communication materials that are prominently displayed in our premises. If there should be unavoidable delay in the commencement date, we shall give advance notice of seven (7) days.
A Certificate of Completion for the respective courses will be awarded to the students upon attaining the required proficiency level and who have at least 90% classroom attendance.
We make careful assessment of the students’ needs and proficiencies in matching with the courses offered at our school by conducting tests to ascertain their suitability.
Our teachers have the required experience, qualifications and competence to conduct the courses.
The total hours of teaching instruction shall adhere to the timetable provided to all students on enrollment.
We give an appropriate refund of tuition/ non-tuition fees depending on their circumstances and merits in accordance with the Agreement entered with the student.
We have procedures to deal with any student’s grievances and complaints and undertake to resolve them within the maximum period of 21 days.
We shall, to the best of our ability, provide a conducive learning environment with the necessary support staff to enable our students to pay full attention to their studies.
Petra Education Centre assures its students that the centre takes all care and precautions to ensure that the agent or agents that it engages to recruit students to study at Petra Education Centre are reliable. All agents have to fill up a form and provide documentary evidence of competence before they are hired to recruit students for Petra Education Centre. All agents will be warned against any misrepresentation or unfair practice (as defined by the Consumer Protection (Fair Trading) Act 2004).
Petra Education Centre’s management undertakes to monitor the conduct of the appointed agents, so potential students need not be overly worried about such matters. PETRA ensures that all forms, contracts, information, advertising and representational materials by agents are accurate and approved by PETRA.
However, in the event that there is any misrepresentation or unfair practice (as defined by the Consumer Protection (Fair Trading) Act 2004) by the appointed agents or by their servants or agents due to carelessness or willfulness, Petra Education Centre undertakes to be responsible and will do everything in its power to remedy the situation.
When agents have been selected to represent Petra Education Centre, they will be required to sign a contract with Petra Education Centre so that they will discharge their duties according to PETRA’s high expectations.
Agents will be required to inform Petra Education Centre of all its procedures in recruiting students. They will be required to show PETRA all its marketing materials too. This way, Petra Education Centre undertakes to monitor the performance of the appointed agents. At the end of each year, PETRA evaluates the performance of the recruiting agent(s) with the help of a pre-prepared checklist approved by CASE. Only those who have a clean record will be allowed to continue as PETRA’s agent(s).
PETRA EDUCATION CENTRE (PETRA)